Impress Birmingham
Orthodontist in Lee Bank, Birmingham
- Address
- Unit 51 Level, Mailbox Shopping Centre, 2 Royal Mail St, Birmingham B1 1RS
- Phone
- 020 3808 1072
- Website
- smile2impress.com
- Public rating
- 4.5+ stars in 250+ reviews (Google reviews, Sep 2026)
NHS and registration
- Registered with the Care Quality Commission since 6 May 2022. CQC page for this location (provider: Smile2Impress Clinics Ltd). CQC care directory, 1 October 2026.
How it compares in Birmingham
| Impress Birmingham | Birmingham median | |
|---|---|---|
| One- and two-star share of written reviews | 13% 38 of 299 written reviews | 9% |
| Practice replies to one- and two-star reviews | 95% 36 of 38 | 16% |
| Open on Saturdays | No Listing hours | 31% of practices |
114 written reviews in the 12 months to 3 September 2026, 88% of them four or five stars.
What patients mention
How the visit felt
- Care that feels straightforward
- Made to feel comfortable and relaxed
- Appointments without feeling rushed
- Invisalign, braces or retainer treatment
- Concerns heard and questions answered
The team and the practice
- Friendly, kind and professional staff
Why patients came
- Looking forward to starting treatment
- Recommendations to people choosing a dentist
Counted across all 299 written reviews up to Sep 2026: each theme's wording was found in every review, and samples were read to measure how many matches are really about it, so counts are estimates. Themes are shown only when at least 90% of sampled matches were on topic. How we count
What unhappy patients say
23 one- and two-star written reviews since October 2023 describe a problem with this practice. The reasons they give most often:
- Phones not answered or calls not returned
- Rude or unhelpful reception
- Disorganised practice
- Deposit, cancellation-fee or refund disputes
- Pushed to have treatment they doubted
- Work failed or had to be fixed
Every one- and two-star written review since October 2023 was read in full and sorted into fixed reasons, so counts compare across practices. A review can give more than one reason. How we read them
Opening hours
| Monday | 9am–1pm, 2pm–6pm |
|---|---|
| Tuesday | 9am–1pm, 2pm–6pm |
| Wednesday | 9am–1pm, 2pm–6pm |
| Thursday | 9am–1pm, 2pm–6pm |
| Friday | 9am–1pm, 2pm–6pm |
| Saturday | Closed |
| Sunday | Closed |
From its business listing, Sep 2026. Bank holiday hours may differ.
Access and payment
Wheelchair-accessible entrance · Wheelchair-accessible parking · Wheelchair-accessible toilet
Pays by: Credit cards, Debit cards, Contactless and mobile pay
As set on its business listing, Sep 2026.
What the practice says
Impress - Europe's No. 1 Orthodontic Clinics* The Impress dental clinic in Birmingham helps you to transform your smile, so you can show your teeth with pride. We combine modern orthodontics with invisible aligners to straighten your teeth. Our GDC-registered orthodontists provide you with a personalised treatment plan that enables you to combine remote monitoring and in-clinic appointments for your invisible orthodontics. Your first visit is free and includes a 3d scan to determine your orthodontic treatment. Take the first step toward the smile you've always wanted without braces. *based on the number of own clinics.
The practice's own description on its business listing.