CitySmile Dental Practice - Hackney
Dental clinic in Bethnal Green North, London
- Address
- 37-39 Mare St, London E8 4RP
- Phone
- 020 7739 4275
- Website
- citysmile.co.uk
- Public rating
- 4+ stars in 250+ reviews (Google reviews, Sep 2026)
NHS and registration
- An NHS dental contract is registered at this practice's postcode. Under it, 3,583 adults were seen in the 24 months to June 2026 and 809 children in the 12 months to June 2026. NHS Business Services Authority, general dental activity, June 2026. This does not tell you whether the practice is taking new NHS patients. Ask the practice. NHS charges are the same at every NHS practice in England (from 1 April 2026): Band 1 £27.90 (check-up, X-rays, scale and polish if needed), Band 2 £76.60 (adds fillings, root canal, extractions), Band 3 £332.10 (adds crowns, dentures, bridges); urgent treatment £27.90. Some people, including under-18s and pregnant women, pay nothing. Source: NHS Business Services Authority.
- Registered with the Care Quality Commission since 28 April 2016. CQC page for this location (provider: Leodent LLP). CQC care directory, 1 October 2026.
How it compares in London
| CitySmile Dental Practice - Hackney | London median | |
|---|---|---|
| One- and two-star share of written reviews | 22% 69 of 320 written reviews | 6% |
| Practice replies to one- and two-star reviews | 17% 12 of 69 | 47% |
| Open on Saturdays | Yes Listing hours | 45% of practices |
55 written reviews in the 12 months to 10 September 2026, 78% of them four or five stars.
What patients mention
How the visit felt
- Made to feel comfortable and relaxed
- Care that feels straightforward
- Staff give time and patience without rushing
The team and the practice
- Friendly, kind and professional staff
- Cleanliness and appearance of the practice
- Returning for care and choosing to stay
Why patients came
- Recommendations to people choosing a dentist
- An established relationship with the dentist
Counted across all 320 written reviews up to Sep 2026: each theme's wording was found in every review, and samples were read to measure how many matches are really about it, so counts are estimates. Themes are shown only when at least 90% of sampled matches were on topic. How we count
What unhappy patients say
24 one- and two-star written reviews since October 2023 describe a problem with this practice. The reasons they give most often:
- Rude or unhelpful reception
- Phones not answered or calls not returned
- Dentist was rude or dismissive
- Disorganised practice
- Hard to get or keep an appointment
- Deposit, cancellation-fee or refund disputes
Every one- and two-star written review since October 2023 was read in full and sorted into fixed reasons, so counts compare across practices. A review can give more than one reason. How we read them
Opening hours
| Monday | 9:30am–5:30pm |
|---|---|
| Tuesday | 9:30am–6pm |
| Wednesday | 8am–7pm |
| Thursday | 9:30am–5:30pm |
| Friday | 9:30am–5:30pm |
| Saturday | 9:30am–3pm |
| Sunday | Closed |
From its business listing, Sep 2026. Bank holiday hours may differ.
Access and payment
Wheelchair-accessible entrance · Wheelchair-accessible toilet · LGBTQ+ friendly
Pays by: Credit cards, Debit cards, Contactless and mobile pay
As set on its business listing, Sep 2026.
What the practice says
We combine years of professional and international experience with the latest technology in a state of the art practice. Our dentists specialise in creating beautiful, healthy smiles and provide individualised, gentle smile rejuvenation procedures in a relaxed and friendly environment. Even a subtle change in your smile helps you to project an image of self-confidence. If you feel good about your smile – you will feel good about yourself! We are also fluent in English, German, French, Greek and Russian.
The practice's own description on its business listing.